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How We Handle Your Account Information

We collect and protect the personal details you share when opening your account, making deposits through bKash, Nagad or Rocket, and using our lobby. This policy explains what we gather, how we use it, and the rights you hold over your own data.

Account securityPayment privacyData controlClear practicesSupport access
Khelo Bangladesh How We Handle Your Account Information
PRIVACY SUPPORT

Reach Us About Your Data

Questions about how we handle your information, or need to request your data records? Our support team responds to privacy enquiries through live chat during operating hours and email around the clock. State your account username and the nature of your request so we can verify and assist.

Live Chat Open the chat widget in the lobby footer for real-time privacy help. Our agents verify your account before discussing personal data and respond within minutes during active hours.
Email Support Send privacy requests to our support email with your username and registered phone number. We confirm your identity before sharing account information and reply within one business day.
Account Settings Log in and navigate to account settings to view your stored details, update contact information, or submit a data export request directly through the secure panel without leaving the platform.
DATA PRACTICES

How We Protect Your Information

We encrypt all wallet transactions when you deposit through bKash, Nagad or Rocket and secure your session data with SSL protocols. Account passwords are hashed before storage so even our team cannot read them. You control who sees your information and can request changes or deletion at any time through the support paths above.

Transaction Encryption

Every bKash, Nagad and Rocket deposit you make passes through encrypted channels so your wallet details and account number remain private between your phone and our payment processor.

Session Security

We issue a temporary token when you log in that expires after inactivity or logout. SSL protects the connection so session data cannot be intercepted while you browse live tables or slot rooms.

Cookie Management

We set cookies to remember your login state, language preference and device type. You can clear them from your browser settings anytime, though you will need to sign in again and reset preferences.

Data Retention

We keep account records and transaction history while your account is active and for a defined period after closure to meet verification and compliance obligations where regulations require it.

Common Data Questions

We collect your phone number, email address, username and date of birth during registration, plus device type and IP address when you log in. Payment details for bKash, Nagad or Rocket stay with the processor.

Yes. Log in and go to account settings to view your profile details, or contact support with a formal data export request. We verify your identity and send the record within a few business days.

We log deposit and withdrawal amounts, timestamps and payment method to verify your account balance, process payouts and resolve disputes. We do not share transaction records outside our payment processors and compliance teams.

You can request account closure through support. We mark your account inactive and stop using your data for marketing, but retain transaction logs for a defined period to meet regulatory obligations where applicable.

We share transaction data with bKash, Nagad and Rocket processors to complete deposits and withdrawals, and session tokens with game providers to load your tables and slots. We do not sell your data to advertisers.

Log in and navigate to account settings to edit your email, phone number or password. For changes that require verification, contact support with your username and registered phone number for identity confirmation.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.